1. Introduction

FMR Interventional QPM (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our Mobile Short Messaging (MSM) services.

2. Contact Information

For any questions or concerns regarding this privacy policy, please contact us:

  • Phone: 310 294 9027
  • Email: info@iqpmspine.com

3. Information We Collect

When you use our MSM services, we may collect:

  • Your phone number
  • Message content (for service-related purposes)
  • Interaction history (e.g., opt-in/opt-out requests, message frequency)

4. How We Use Your Information

Your information is used to:

  • Deliver service-related messages and notifications.
  • Respond to inquiries and provide customer support.
  • Improve messaging services and ensure compliance with regulations.

5. Data Protection Measures

To prevent unauthorized access or sharing of user data, we implement:

  • Access restrictions to authorized personnel only.
  • Regular security audits to ensure compliance with privacy standards.
  • Encryption and secure storage of personal data.

6. Data Sharing and Third-Party Access

We do not transfer consumer data to external organizations unless required by law or necessary for service provision. In such cases, we implement strict data protection measures.

7. Patient Consent

consent to receive text messages from FMR Quality Pain Management for the purposes of appointment reminders, scheduling updates, and other non-urgent communications

Patients must provide explicit consent to receive text messages. Consent can be withdrawn at any time by replying “STOP” or contacting our office.

8.Third-Party Services

If a third-party service is used to send text messages, it will comply with HIPAA and other applicable privacy laws.

Patient Rights

9. Access a record of their text communication.

  1. Patients have the right to:
    • Access a record of their text communication.
    • Request corrections to inaccurate information.
    • Withdraw consent for text communication at any time.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date.

By using our MSM services, you acknowledge and agree to this Privacy Policy.

Privacy Policy (California Residents)

1. Collection and Use of Mobile Information

We respect your privacy and are committed to protecting your personal information. When you provide your mobile number, we may use it to:

  • Send service-related notifications (e.g., appointment reminders, account updates).
  • Respond to inquiries or customer service requests.
  • Provide necessary communications related to our services.

No Sharing for Marketing Purposes

We do not share your mobile information with third parties for marketing purposes. Your mobile data will only be used as described in this Privacy Policy and in compliance with applicable laws.

2. Your Rights Under the California Consumer Privacy Act (CCPA)

As a California resident, you have the right to:

  • Know what personal data we collect, use, and share.
  • Request deletion of your personal information.
  • Opt out of certain data sharing (though we do not share mobile data for marketing).
  • Correct inaccurate personal information we have about you.
  • Non-discrimination for exercising your privacy rights.

To exercise these rights, you may contact us at:

info@iqpmspine.com
310-294-9027

3. Data Retention Policy

We retain your personal information, including mobile data, only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once your data is no longer needed, we securely delete or anonymize it.

4. Opt-Out & Data Deletion Requests

If you wish to opt out of receiving non-essential mobile communications (such as promotional messages or surveys), you may:

  • Reply STOP to any SMS message from us.
  • Email info@iqpmspine.com with “OPT-OUT” in the subject line.

To request deletion of your mobile data, contact us at 310-294-9027, and we will process your request in accordance with applicable laws.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no data transmission over the internet or mobile networks can be 100% secure, so we encourage users to take precautions when sharing personal information.

For further details, please review our full Privacy Policy or contact us with any questions.

Effective Date: 01/01/2025